1. Eligibility for Refunds
Refunds are only applicable under specific circumstances:
- If the service provided does not meet the terms outlined in the project agreement.
- If the service was not delivered within the agreed timeline, unless otherwise communicated and agreed upon.
- If technical errors or system failures on our part prevent the delivery or completion of the service.
2. Non-Refundable Services
The following services are non-refundable:
- Any completed work or service that has been approved by the client.
- Custom services where significant progress or design work has been completed.
- Services that require third-party integrations or subscriptions (e.g., social media promotions) after they have been initiated.
3. Refund Process
To request a refund, please contact us at support@magictreasor.com within 7 days of receiving the service or delivery of the final product. Include the following details in your request:
- Your full name
- Service purchased
- Order number
- Detailed reason for the refund request
Our support team will review your request within 5 business days. If approved, the refund will be processed within 10 business days to the original payment method used during the purchase.
4. Partial Refunds
In certain cases, partial refunds may be provided depending on the level of completion of the service. If significant work has been completed before the refund request, only a portion of the payment may be refunded.
5. Cancellations
Clients may request to cancel services before they are fully completed. If cancellation is approved, a partial refund may be issued based on the amount of work already completed.
6. Changes to the Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Any changes will be updated on this page, and by continuing to use our services after such updates, you agree to the revised terms.
7. Contact Us
If you have any questions regarding this refund policy, please reach out to us at:
Email: support@magictreasor.com